The results of the 2025 end-of-year Customer Satisfaction Survey are in—and they offer a strong snapshot of how Chicago Faucets continues to perform in the commercial plumbing market.
Overall, the findings highlight high levels of customer satisfaction, a clear preference for the brand, and consistent recognition for the durability and performance that professionals rely on every day. It’s encouraging feedback that reflects both the strength of the product line and the trust customers place in the brand.
To ensure honest and unbiased feedback, the survey was conducted anonymously by AIM, an independent third-party research agency. This approach helps protect respondent privacy while reinforcing the quality and integrity of the insights gathered. Here's a deeper dive into the results!
Strong Satisfaction Across Products and Services
One of the most important indicators of brand performance is customer satisfaction.
According to the survey sent to over 2,000 distributors, Chicago Faucets continues to earn high satisfaction scores from its distributors. 84% of distributors rated their satisfaction with Chicago Faucets products a 4 or 5 out of 5, demonstrating strong confidence in the brand.
Distributors also rated Chicago Faucets highly for durability, performance out of the box, and dependability, with scores around 4.7 to 4.8 out of 5 on average.
These ratings reflect a long-standing reputation for products that perform reliably in demanding commercial environments.
A Preferred Brand for Manual Faucets
The survey also shows Chicago Faucets maintaining strong brand preference among distributors. 65% of distributors named Chicago Faucets as their #1 brand for manual faucets. 79% included Chicago Faucets among their top three preferred brands. These numbers reinforce the company’s leadership in the commercial manual
faucet category and demonstrate the confidence distributors have in recommending Chicago Faucets solutions.
Distributors Recognize the Quality Difference
Beyond numbers, the survey also captured comments from industry professionals who work with Chicago Faucets products every day.
One commercial plumbing associate noted:
“I think every contractor needs to see the difference in quality between Chicago Faucets and other brands.”Another industry professional emphasized the durability and long-term value of the products:
“Chicago Faucets products offer consistent performance and reliable support.”
These perspectives reflect the real-world experiences of professionals responsible for specifying, installing, and maintaining plumbing systems.
Performance That Stands the Test of Time
The study also revealed that distributor satisfaction with Chicago Faucets has remained stable or improved across several key areas since previous surveys. Among the attributes that showed positive performance:
• Product durability
• Performance out of the box
• Dependability and reliability
• Availability of products
• Service satisfaction
These attributes are essential in commercial facilities where plumbing fittings must operate reliably under constant use.
A Legacy Built on Trust
For Chicago Faucets, the 125-year milestone is about more than longevity, it reflects decades of collaboration with engineers, contractors, distributors, and facility professionals.
The survey results show that the same qualities that built the company’s reputation over the last century: durability, reliability, and performance continue to define the brand today.
As one distributor summarized in the study:
“We would buy every Chicago Faucets product if we could.”
Looking Ahead
While Chicago Faucets celebrates its 125 years in 2026, the mission remains the same: delivering reliable fittings that keep buildings running safely and efficiently.
With strong distributor confidence and a legacy of dependable engineering, Chicago Faucets is well positioned to continue advancing commercial plumbing solutions that support modern building needs, from touchless fittings to innovative water management solutions.
