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| General | Warranty
| Installation and Maintenance
| Cartridge | Cleaning
and Care |
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| General |
| Q. |
Why purchase Chicago Faucets products? |
| A. |
Chicago Faucets products have been
constructed of solid brass since 1901 with the best
warranty in the business. All components are interchangeable
so replacement parts are available for products
as far back as 1913. All qualified products comply
with the NSF 61 Clean Drinking Water Act. |
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| Q. |
Are Chicago Faucet products lead
free? |
| A. |
All products that are required to
be in compliance with the Federal Clean Drinking
Water Act (NSF61) have been certified. |
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| Q. |
Can Chicago Faucet product be installed
in my home? |
| A. |
Yes, the Chicago Faucets commercial
heritage makes it the perfect faucet for your business
or home. |
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| Q. |
Where can I buy Chicago Faucet products? |
| A. |
Chicago Faucet products are available
at plumbing wholesalers and other outlets. Consult
the Distributor
Locator for a recommended wholesaler near you.
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| Q. |
I have a Chicago Faucet product installed
and would like to change the handles or spout. Can
I change them? |
| A. |
Yes, most handles, spouts and cartridges
are interchangeable back to our 1913 product line.
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| Q. |
What finishes are available? |
| A. |
Polished chrome is our standard finish.
For other finishes including Polished Brass consult
our Product Catalog.
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| Warranty |
| Q. |
What is the Chicago Faucets warranty? |
| A. |
For over 100 hundred years Chicago
Faucets has stood behind its products. See our Warranty
for specific details. |
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| Q. |
Who do I call with questions about
the warranty? |
| A. |
Call Customer Service at 847-803-5000 Option 2.
A Customer Service Representative can answer your
questions. |
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| Installation and
Maintenance |
| Q. |
Are replacement parts available? |
| A. |
Yes, parts for our current standard
products are available. |
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| Q. |
Can I install a Chicago Faucets product
myself? |
| A. |
Yes, Chicago Faucets products may
be easily installed in a home or business. To assure
you are in compliance with local building codes,
it is recommended you consult a local plumbing contractor. |
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| Q. |
Can I repair my Chicago Faucets product? |
| A. |
Yes, in most cases maintenance
and repair may be performed quickly and easily.
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| Q. |
Are submittal drawings available for
your products? |
| A. |
See the Product
Catalog for the appropriate drawing. |
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| Q. |
Are installation instructions available?
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| A. |
See the appropriate Installation
Instructions for your product. |
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| Q. |
Why do the handles spin? |
| A. |
The cap nut is not tight. Tighten
the cap nut firmly. |
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| Q. |
How do I align the handles? |
| A. |
The handles may be repositioned by
removing the mounting, taking off the handle and
replacing the handle on the stem in the next groove
made in the handle. |
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| Q. |
The gooseneck (GN) spout on my faucet
wobbles. Is it installed properly? |
| A. |
The package of white washers included
with the GN spouts provides the material and instructions
for reducing the wobble. |
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| Q. |
Can I replace the screen on the aerator?
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| A. |
The screen in the aerator should not
be replaced. A new aerator should be purchased.
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| Cartridge |
| Q. |
How do I set the adjustment on a
metering faucet? |
| A. |
For help adjusting a metering faucet,
please refer to the Maintenance/Repair
Manual. |
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| Q. |
Are repair parts available for the
cartridge? |
| A. |
Yes, a complete listing of repair
parts for cartridges are available in the Maintenance/Repair
Manual. |
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| Q. |
Does Chicago Faucets sell a ceramic
disc cartridge? |
| A. |
Yes, at no additional charge on all
faucets where the Quaturn cartridge is standard.
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| Q. |
What is the Quaturn™ cartridge? |
| A. |
Quaturn™ is a repairable, ¼ turn full
on / full off cartridge. |
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| Cleaning and
Care |
| Q. |
How do I clean Chicago Faucets products?
|
| A. |
Use a mild soap and water with a soft
cloth. Do not use abrasive cleaners or cleansers
for this will void the warranty on the finish. |
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